A defining moment happened on Monday of Christmas week, as I was driving from Bingham Academy to the SIM HQ clinic for my first day doing the job I came here to do. It wasn't the unusually chaotic and gridlocked traffic at the bottom of the road from Bingham, although as a result I had to go a different way - a route I wasn't sure of. It wasn't the unexpected closure of a major road with no hint of a diversion or where to go (they've dug the road up to install a light railway system).